Shipping & Delivery Policy – JK Homemade Foods
Last Updated: 14 October 2026
1. Shipping and Delivery
At JK Homemade Foods, we aim to deliver your favourite homemade food products safely and promptly to your doorstep.
We use trusted courier partners, including DTDC and Delhivery, depending on the delivery location, service availability, and shipment requirements.
Delivery timelines are estimates and may vary due to the destination, courier operations, weather conditions, public holidays, or other circumstances beyond our control.
2. Order Processing
Orders are processed after order confirmation and payment verification, where applicable.
Processing and dispatch may take additional time during holidays, peak periods, or when products require extra preparation.
Customers will be provided with shipping or tracking details when available.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.
Additional courier charges may apply for certain locations, delivery services, or shipment circumstances.
4. Correct Contact and Address Details
Customers must provide a valid delivery address, PIN code, and reachable mobile number when placing an order.
Please ensure that the recipient is available to receive the parcel and respond to calls from the courier delivery agent.
JK Homemade Foods is not responsible for delivery delays caused by incorrect or incomplete address details or an unreachable recipient, subject to applicable law.
5. Unreachable Customer and Failed Delivery
Our courier partners, DTDC and Delhivery, may contact the customer to arrange delivery or confirm delivery details.
If the customer does not answer calls, is unavailable, provides incorrect details, or does not accept delivery, the courier may attempt delivery again or return the parcel to us, depending on its procedures.
Important: If a parcel is returned to origin (RTO) because the customer is unreachable, unavailable, refuses delivery, or provides incorrect address details, the customer may be asked to pay the applicable return shipping or courier charges before a replacement shipment is arranged, where permitted by applicable law and disclosed at the time of order.
Any charges will be based on the actual applicable courier fees and the circumstances of the shipment. We will not impose undisclosed or unsupported charges.
6. Refused or Undelivered Orders
If an order is returned to us after unsuccessful delivery, we will review the reason for the return.
Depending on the circumstances, the customer may request reshipment by paying applicable shipping charges, or a refund may be considered in accordance with our Refund & Returns Policy and applicable law.
Food products returned after dispatch may not be suitable for resale due to food safety and handling requirements.
7. Tracking Your Order
Once the order is dispatched, tracking details may be shared by SMS, email, WhatsApp, or another available communication method.
Tracking updates are managed by the courier partner and may take time to appear in its system.
If tracking has not updated for an extended period, please contact our customer support team with your order number.
8. Delays, Damage, and Delivery Concerns
Although we make reasonable efforts to dispatch orders promptly, delivery dates cannot always be guaranteed.
If your parcel arrives damaged, leaking, tampered with, or with missing items, please contact us promptly and provide your order number and photographs of the package and product where available.
Do not consume food products if you suspect tampering or contamination.
We will review delivery complaints and offer an appropriate resolution in accordance with our policies and applicable law.
9. Contact Us
For shipping, tracking, and delivery enquiries, please contact:
JK Homemade Foods
Founder: P. Vishnu Koushika
Email: jkhomemadefoods2026@gmail.com
Phone: 8688149752
Address: Krishna nagar Kurnool Ap 518002
JK Homemade Foods reserves the right to update this Shipping & Delivery Policy when our procedures or legal obligations change. The latest version will be published on this page.